FlexOS | AI in HR Today with Anthony Onesto
Issue #
11

Mastering Internal Communications with AI: 5 Powerful Prompts for HR Leaders

Transform HR communications with AI! 5 powerful prompts to boost clarity, engagement, and change management success.

Mastering Internal Communications with AI: 5 Powerful Prompts for HR Leaders

In small to mid-size organizations with no department focused on internal communications, these responsibilities often fall on HR as they are seen as employee experience. As companies look to navigate increasingly complex workplace dynamics, effective internal communications have become more critical than ever. Sending the right message at the right time to the right people has become complex. When AI came on the scene with ChatGPT, the opportunity to accelerate and enhance internal communications was one of the most apparent use cases. It was game-changing because it was initially language-based, prompting ChatGPT to help with internal communications. Often, folks are not sure where to start. So, to help you discover the possibilities of how AI can help, I've identified five key AI prompts that can enhance how HR leaders approach internal communications.

Let's look at the numbers:

  • 74% of employees feel they're missing out on company information and news.
  • Only 13% of employees strongly agree their leadership communicates effectively with the organization.
  • Companies with effective change communication are 3.5x more likely to outperform their peers.

These statistics highlight the crucial need for better internal communications. AI can help bridge this gap while ensuring consistency and sensitivity in messaging. Here are five essential prompts that can transform your communication strategy:

TOGETHER WITH

Change Management Announcements

This prompt helps create balanced communications that address employee concerns while maintaining transparency. This structured approach ensures you don't miss critical elements like timelines and support resources. It's particularly valuable when announcing sensitive changes like restructuring or policy updates.

Prompt

Act as a Chief People Officer. Write an internal announcement about 
[our transition to a hybrid work model] that:

1. Addresses key employee concerns about flexibility 
and team collaboration
2. Outlines specific changes 
(office days, remote work policies)
3. Provides a clear timeline for implementation
4. Details impact on different employee groups 
(office-based vs remote)
5. Lists available support resources 
(IT equipment, office scheduling tools)
6. Maintains an empathetic yet clear tone

Include an FAQ section addressing the top 5 anticipated questions.

Employee Engagement Surveys

Using AI to "Create an employee engagement survey..." helps eliminate common survey design pitfalls like leading questions or response bias. The key is specifying the 10-minute completion time limit – this constraint forces focus on the most relevant questions while respecting employees' time. The mix of quantitative and qualitative questions provides both measurable data and rich insights.

Prompt

Create a 10-minute employee engagement survey focusing on 
[remote work effectiveness] that includes:
1. 5-7 Likert scale questions 
(1-5 strongly disagree to strongly agree)
2. 2-3 multiple choice questions
3. 2 open-ended questions

Ensure questions:
- Avoid leading language
- Address both positive and negative aspects
- Focus on specific behaviors rather than general attitudes
- Include a mix of individual and team-focused questions

Format responses to enable quantitative analysis.

Manager Communication Toolkits

The prompt for designing manager communication toolkits is especially powerful when dealing with sensitive topics. It helps create comprehensive resources that empower managers to handle difficult conversations with confidence and empathy. By including specific phrases to avoid, you help prevent common communication missteps that could damage team dynamics.

Prompt

Design a manager communication toolkit for discussing 
[performance improvement plans] that includes:
1. Conversation starters that show empathy
2. Key talking points focused on growth and development
3. Specific phrases to avoid (e.g., "you always," "you never")
4. Response templates for common employee reactions
5. Guidelines for:
   - Setting the right environment
   - Active listening techniques
   - Following up after the conversation
   - Documenting the discussion
   
Include example scenarios with sample dialogues.

Celebration and Recognition Messages

When crafting company-wide celebration messages, the prompt ensures inclusivity and authentic recognition. It helps strike the delicate balance between highlighting achievements and maintaining genuine appreciation. This is particularly important in diverse, global organizations where cultural nuances matter.

Prompt

Write a company-wide message celebrating 
[reaching 1 million customers] that:

1. Highlights specific contributions from different departments
2. Connects achievement to our company values
3. Includes specific examples of team collaboration
4. Acknowledges both visible and behind-the-scenes efforts
5. Maintains authenticity while being inclusive
6. Outlines next milestones

Use storytelling elements to make the message
engaging and personal.

The tone should be celebratory yet genuine,
avoiding corporate jargon.

Change Management Sequences

The prompt for creating communication sequences ensures consistent messaging throughout change initiatives. By breaking down communications into distinct phases, you create a coherent narrative that helps employees understand and adapt to changes more effectively.

Prompt

Create a 4-part communication sequence for 
[implementing new project management software] including:

1. Initial Announcement:
   - Why we are making this change
   - Expected benefits
   - High-level timeline

2. Detailed Rollout:
   - Training schedule
   - Department-specific impacts
   - Resource allocation

3. Progress Updates:
   - Milestone achievements
   - Success stories
   - Addressing challenges

4. Post-Implementation:
   - Feedback collection methods
   - Success metrics
   - Ongoing support channels

Include transition phrases to maintain narrative
continuity between messages.

Remember, AI is a powerful tool for creating initial drafts and ensuring comprehensive coverage of essential topics. However, the final human touch – your understanding of your organization's culture and people – remains necessary for genuinely effective internal communications.